Refund Policy

Effective Date: February 1, 2026

Eligibility for Refund

• Refund request must be submitted within 7 calendar days of purchase
• Each account is eligible for one refund only
• Refunds will be processed to your original payment method

How to Request a Refund

To request a refund, please send an email to [email protected] with the following information:

• Your registered email address
• Order number or payment confirmation
• Reason for refund (optional, but helpful for us to improve)

We will process your refund request within 3 business days. The actual refund timing depends on your payment provider, typically 3-7 business days for Wise transfers.

Non-Refundable Situations

• More than 7 days since purchase
• Account has been used to generate and export a complete work
• Account was terminated due to Terms of Service violation
• Previous refund has already been issued to the same account

One-Time Purchase Model

My Life operates on a one-time purchase model, not a subscription. When you purchase a membership plan (Basic $299, Standard $899, or Premium $1,999), you receive lifetime access to that tier's features. There are no recurring charges or renewal fees.

Printed Book Orders

For Premium members who request printed books:

• Printed book orders can be cancelled before production begins
• Once production has started, printed books cannot be refunded
• Damaged or defective books will be replaced at no additional cost